Frequently Asked Questions (FAQ)
1. What types of 3D printing services do you offer?
We offer 3D printing services to bring your digital designs to life. This includes printing custom parts, prototypes, and personalized items based on the files you upload.
2. What file formats do you accept?
We primarily accept .STL, .OBJ, and .STEP files for 3D printing. If you have a different file type, please contact us to check compatibility.
3. How do I prepare my file for upload?
Make sure your 3D design file is in one of the accepted formats and is optimized for printing. Ensure the design is scaled correctly, error-free, and meets any specific requirements for materials and resolution.
4. What materials can I choose from?
We offer a variety of materials, including PLA, ABS, PETG, and specialty filaments like carbon-fiber-infused or flexible materials. Please check our materials section for details, as availability may vary.
5. How long does it take to print my design?
Production time depends on the size, complexity, and material of your design. Most orders are completed within 3-10 business days. We’ll provide an estimated delivery date when you place your order.
6. Can I make changes to my order after placing it?
If you need to make changes, please contact us as soon as possible at info@fusionaxisdesign.co.uk. We’ll do our best to accommodate any adjustments if the printing process hasn’t started yet.
7. Do you offer design assistance or 3D modeling services?
Yes, we offer basic design assistance and 3D modeling services to help you prepare your file for printing. Contact us if you need help with design modifications or if you’re unsure about the printability of your model.
8. How is pricing calculated?
Pricing depends on factors like the size, material, print complexity, and finish of your design. You’ll receive a full quote before confirming your order.
9. What payment methods do you accept?
We accept payments via [list accepted payment methods such as credit card, PayPal, bank transfer, etc.]. All payments must be completed before we begin printing.
10. Do you offer refunds or returns?
Due to the custom nature of 3D printing, refunds and returns are generally not available. However, if you encounter a defect or issue with your order, contact us within 7 days, and we’ll work with you to resolve it.
11. How do you ensure the privacy of my design files?
We treat all uploaded design files with strict confidentiality. Your files are securely stored and only used for the purpose of completing your order. We do not share, sell, or disclose your designs to any third parties.
12. Can I reorder a past design?
Yes, if you’d like to reorder a design you’ve previously printed, just reach out to us with the order details, and we’ll arrange the reprint.
13. What happens if my design cannot be printed?
If we encounter issues with your file that make it unprintable, we’ll reach out to discuss adjustments or provide suggestions to improve the printability of your design.
14. Can I visit your facility?
We operate as an online service, so visits are typically by appointment only. Feel free to contact us if you’d like more information on our process or a potential visit.
15. Who can I contact if I have more questions?
For additional questions, please reach out to us at info@fusionaxisdesign.co.uk. We’re here to help!